Do business need to respect the customer choice

believe that many customers have encountered such a thing, obviously bought their own goods, after the door was found to be replaced. No matter what kind of reason, if there is no communication with the customer in advance, such a private delivery, no doubt can not meet the needs of customers. Therefore, no matter what kind of business we do, in fact, we need to respect the choice of customers.

last July 20th evening, his wife and brother Suning Appliance in the county chose a cover type golden star vertical American inverter air conditioner, the two sides agreed price of 5480 yuan. Miss Zhang is responsible for the sales of this inform stock or not, have to wait two days before shipment in Nanjing can be installed, her brother agreed to this, then invoice payment.

on the second afternoon, however, the air conditioner was a loose leaf. His wife is very puzzled, how do I choose to change the style of change, in advance did not inform the slightest reason? So take the invoice, about me to go to the theory. We explained what he wanted, clearly put forward the transfer of goods. Who knows that Miss Zhang said: this section of the manufacturers have already offline, no longer production, that is, tomorrow, the day after tomorrow or even next year will not have goods, I said yesterday there is no spot. Now we send you the frequency conversion, and you choose the price is the same." His wife insisted that it is not to say that the frequency will do, their fancy is the cover type, it is the style.

I said: "you said there is no spot does not matter, we are not on the spot delivery, is in accordance with the meaning of the goods you sent today." She said: "the manufacturers do not produce, or you return it!" We say: "is not that simple? Why didn’t you say you had shut down yesterday? Now that there is no goods, the delay of our time, and the wall has been a hole to do?" The two sides insist on not, after consultation by the mall to be resolved.

so I think a lot. Some businesses in order to pursue their own interests, often the customers choose not to, do not respect the choice of customers, without love. Customers entered, the first general blandishments allow customers to pay, then the implementation of the switch, or shoddy, or to the East West charge. Careless meet customers easily and meet customer to muddle through, seriously ethical, they tried to defend themselves, try to put the blame on the customer, the customer is wrong and so on.

even said: "the two What one says is plausible. the price is the same, not the same?" But note that some commodity trading, not because of the price, you can freely exchange. Because of the different customer preferences, fancy is the section of color, style, size, and the change is not the same; and the food taste different, because of different formulations, customers all have love, how can free exchange?

not long ago I was in a wholesale department had to buy invoice "Deluxe" milk, finally is "Golden".

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